Terms and Conditions

 

Delivery

NOTE: ITEMS SHIP TO YOUR PAYPAL SHIPPING ADDRESS. PLEASE CHECK THIS ADDRESS AT THE PAYPAL CHECKOUT PRIOR TO COMPLETING PAYMENT.

Within Australia:

BOA Creations & Designs charges a flat rate for shipping of $5 per order.

We use Australia Post Express Post Satchels to post your items. We generally process orders within 2 business days unless otherwise noted on the site. As we are outside a Metropolitan area next day delivery is not guaranteed.

International:

BOA Creations & Designs charges a flat rate for shipping of $22 per order.

Our shipping provider may vary for international orders depending on destination.


Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties of the country you are shipping to.

Payment & Security

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We use Paypal as our payment provider. Refer to the Paypal website for their privacy policy.

BOA Creations & Designs does not hold credit card information.

 

Returns Policy

BOA CREATIONS & DESIGNS RETAIL STORE RETURNS POLICY: we do not give refunds on items purchased in one of our stores if you change your mind or make a wrong selection. We will happily exchange your garment if it does not fit within 7 days and the item is returned in original condition, unworn and unwashed with tags still attached. You can choose between a refund, exchange or credit where goods are faulty.

Faulty Goods

We pride ourselves on our outstanding quality at BOA Creations & Designs and we take great care to quality control all garments before they leave us, so a problem is rare. Please inspect goods upon receipt.

If you receive a faulty product, please notify BOA Creations & Designs by emailing us at amyatboa@gmail.com

You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a samples shown to you or don't do what they are supposed to do.

Refunds will be processed upon receipt, inspection and verification of the returned garment.

 

Need help with your Exchange or Refund?

Email us on: boacreationsdesigns@gmail.com

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